Thank you for shopping at Aquador Cyprus, your one-stop shop for exquisite perfumes in Nicosia!

We understand that receiving your order promptly and securely is important. This policy outlines our shipping and return processes to ensure a smooth and satisfying experience.

Shipping Information

  • Order Processing: We strive to process and ship all orders within 24 business hours (excluding Sundays and public holidays) after receiving your order confirmation.

  • Shipping Methods & Costs: We offer a variety of shipping methods to suit your needs and budget. Rates are calculated based on your order weight and destination. You will see the available shipping options and their respective costs during checkout.

  • Delivery Times: Estimated delivery times are provided at checkout and depend on your chosen shipping method. Here's a general guideline:

    • Nicosia Area: Same-day delivery for orders placed before noon, next-day delivery for orders placed after noon.

    • Major Cities in Cyprus: Within 1-2 business days.

    • Other Areas in Cyprus: Within 2-3 business days.

  • Tracking Your Order: Once your order is shipped, you'll receive a notification email with a tracking number that allows you to monitor your package's progress.

International Shipping

We currently do not offer international shipping at this time. However, we're constantly evaluating our services and may introduce international options in the future. Stay tuned for updates!

Returns & Exchanges

We want you to be completely satisfied with your Aquador Cyprus purchase. If, for any reason, you're not happy with your order, we offer returns and exchanges within 14 days of receiving your package. Here are the guidelines:

  • Eligibility for Return/Exchange:

    • Unopened, unused, and undamaged items in their original packaging with all tags attached are eligible for return or exchange.

    • For hygiene reasons, we cannot accept returns of opened perfumes.

    • Items damaged during shipping must be reported within 24 hours of receipt for a replacement.

  • Return Process:

    1. Contact our Customer Service team at [phone number] or [email address] to initiate a return or exchange.

    2. We'll provide you with a return authorization number (RAN) and instructions on how to return your item securely.

    3. Pack the item securely in its original packaging and include the RAN slip.

    4. Ship the package to the address we provide. Please note that you are responsible for return shipping costs.

Exchanges:

If you wish to exchange an item for a different product, please follow the return process outlined above and place a new order for the desired item on our website.

Refunds:

Once we receive your returned item and verify it meets the return criteria, we'll initiate a refund to your original payment method within 5-7 business days. Please note that shipping costs will not be refunded.

For any questions or concerns regarding our shipping and return policy, please don't hesitate to contact our Customer Service team. We're happy to assist you!

We hope this information helps! Happy shopping at Aquador Cyprus!